LeMAX Customer Relationship Management

The paradigm shift from business focus to a customer focus has resulted in Customer Relationship Management (CRM) being on the corporate agenda across all major industries, and most visibly in consumer based businesses.

As the customer relationship becomes more electronic in nature customers want innovative, clever and convenient ways of doing business. Industries are experiencing the challenge of ATM machines not remembering that the preferred language is English or that a telephone switch has no concept of customer. Therefore a second paradigm shifts towards effective and electronic Customer Interaction, which provides the ability to have a personalized dialogue/conversation with each individual customer seamlessly across channels/ touch points and over time has evolved.

How can Our CRM support your business?

Improve Sales Efficiency
Our CRM provides tools that help sales professionals find and retrieve vital information quickly and easily.
It provides a snap shot of the sales cycle from first contact to final sale, allowing sales teams to effectively analyze and manage the sales pipeline. You can easily create and save quotes and orders so that they can be quickly retrieved in the future, saving you time and meaning you can focus on selling instead of administration.

Management Analytics
In addition to the hundreds of reporting tools available to management, Our CRM provides a powerful set of features designed exclusively for executives to monitor the health of their business. These tools provide executives real-time global access to contact, account, service, sales and marketing information. With the ever-changing business climate, executives will be able to review consolidated analysis of key metrics in order to better manage the direction of an organizational unit as well as the entire enterprise.
Improve Customer Relations

We can help customer service professionals to efficiently resolve customer issues by providing them with user-friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, emails and documents sent and received. Armed with this customer knowledge, they can handle customer queries more quickly, which enhances and strengthens the customer experience and improves their own job satisfaction.

Benefits of our CRM
  Sales Force Automation
  Help Desk
  Inventory Management
  E-Mail Integration
  Security Management
  Product Customization
  Office Outlook Plug-in
  Thunderbird Extension
  Asterisk Integration
  Knowledge Base
  Customer Self Service Portal